Frequently Asked Questions
Find answers to common questions about our iconic furniture, shipping processes, and commitment to design quality.
What is the standard lead time for furniture delivery?
Standard shipping for in-stock items typically takes 1 to 3 weeks. For custom-configured pieces, such as specific upholstery or finishes on our Aeron or Eames chairs, lead times can range from 6 to 12 weeks depending on manufacturing requirements.
Do you offer professional assembly for large furniture items?
Yes, we offer White Glove Delivery for most large furniture items. This service includes inside delivery to your room of choice, professional assembly, and the removal of all packaging materials.
What is the warranty coverage on Herman Miller products?
We stand behind our craftsmanship with a 12-year warranty on most high-performance seating, including parts and labor. This covers mechanical components, pneumatic cylinders, and tilts to ensure your investment lasts for years.
What is your return policy for home office chairs and desks?
We offer a 30-day return policy for most items purchased through our online store. Items must be returned in their original condition and packaging. Please note that a 10% restocking fee may apply to certain large furniture returns.
How can I verify the authenticity of an Eames or Herman Miller piece?
Every authentic Herman Miller product comes with a Certificate of Authenticity and a unique production label located on the underside of the piece. This label includes the manufacture date and serial number for verification.
Are there sustainable materials used in your furniture production?
Sustainability is core to our design philosophy. Many of our products, such as the Aeron chair, now incorporate ocean-bound plastic. We also prioritize materials that are recyclable and PVC-free to minimize environmental impact.